FAQs
DELIVERY
What is the cost of delivery?
We provide free standard delivery for purchases exceeding S$80.
For orders below S$80, the delivery fees are as follows:
- Standard delivery: S$5
What are the delivery locations?
Our delivery services cover mainland Singapore exclusively. Please note that we do not deliver to Restricted Areas due to restricted access to premises. Some compounds/buildings may be inaccessible due to security policies, and we will contact you for guidance in such cases. We appreciate your understanding.
What if there is no one available to receive the delivery?
The J&T logistics team will get in touch with you before the scheduled delivery. In the event of an absence, we will coordinate with you to arrange an alternative delivery time.
What is the delivery timeframe?
Please allow a 3-day processing period from the date of the order. Deliveries will be fulfilled on a first-come, first-served basis.
Do you offer weekend delivery?
We are closed on Saturdays, Sundays, and public holidays.
Is self-collection an option?
Our warehouse is currently not open to the public. However, we are actively considering this option for the future.